111 Evian | Golf View | Tennis & Pool on site | Dog Friendly STR #025657

We had a great week-long stay at Evian. It’s always nice. We did have a problem with the TV connecting to wi-fi but it usually worked.

We have been coming to Hilton Head as a Family for the past 15 + years. We have stayed in a few different locations but prefer to stay in the Shipyard plantation area for its peaceful setting, bike trails and convenient location. Our stay at #111 Evian was convenient being that we were on one floor, yet was still a bit of a let down from our past 15 years. Although the unit itself was clean, the furnishings were very outdated and rather odd and the furniture was very uncomfortable. The dining room chairs were honestly ready to come apart. We were not left a new roll of toilet paper but a partial roll of toilet paper to start off are week long stay. The eating and cooking utensil were a mishmash of odds and ends with only 2 forks and 4 spoons for a unit that is advertised to accommodate 6 people? The exterior of the Unit was not touched prior to our arrival. The back patio was covered with debris and the patio table and chairs were filthy and had to be cleaned before we could even use them. The back patio screen door was damage with the screen hanging hanging out of the door. when I called Sea Turtle about the issues of 2 forks, 4 spoons and the screen door, the maintenance girl did show up in a timely manner, was very cordial and did provide us with 4 more forks and 2 spoons, she informed me that they knew about the screen door but couldn't fix it? Being a retired maintenance supervisor for 34 years it is very easy to see something is a little off with the maintenance and care of this unit. The attention and care to detail is paramount to provide a good costumer experience, unfortunately this lacking at this unit. I would not recommend this unit to a friend until the detail issues are taking care of .